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Legal notice and privacy policy

Terms and conditions

Privacy policy

Cookies policy

Terms and conditions (T&C)

  1. Introduction.

This document regulates the conditions applicable when you access the website (referred to as the “Website”) as well as, if the case, when you request an offer regarding the services of Travel Selector Inc. S.R.L and/or you contract the services of Travel Selector Inc. S.R.L., presented on the Website.

The Website is owned and managed by Travel Selector Inc. S.R.L, registered in the Commercial Registry of Romania under J40/9220/2013, VAT number RO32044315, headquartered in Bucharest, 4 Ticus Street, sector 3, 032137, represented by Cristian Calcisca as administrator (referred to as “Travel Selector Inc. S.R.L.” and/or “We”, “our”, “us”). “Travel Selector” is a travel agency with license number 1522. “Santiago Tour” is a registered trademark of TravelSelector Inc. S.R.L. The services presented on the Website are offered by Travel Selector Inc. S.R.L. directly and/or via its accepted partners.

This document (hereinafter referred to as “T&C”) is considered to be fully understood and accepted without reservation by you when you perform any of the following actions:

         a) Access and browse the Website;

         b) Contact us via the dedicated web form or using the contact details on the website (WhatsApp, phone numbers, e-mail address etc.); request additional details about our services via the dedicated web form; request to hire our services through the dedicated web forms.

In case you do not agree with any of the provisions of this document, we ask that you stop browsing the Website. Furthermore, if you do not accept this T&C, we will not be able to provide you additional details about our services when you request them and we will not be able to provide our services.

We reserve the right to replace or amend these terms and conditions at any time. It is your responsibility to check if there are any T&C updates. Regardless of that, if you have contracted our services and in case we will modify the T&C in relation to these services, we will notify you in writing and offer you the possibility of canceling our contracted services without penalty if you do not agree with the changes of the T&C. Your continued use of this Website after amendments implies your acceptance of the terms and conditions as updated.

  1. Accessing and browsing the website. Rights and obligations.

Travel Selector Inc. S.R.L. gives you the right to access and browse the Website for the following purposes: to learn about our services; to request additional details about our services; to hire our services.

Accessing and browsing the website for any other purposes, such as (but not limited to): the purpose of checking the competition, the purpose of replicating the tours or services in order to offer them to your clients, the purpose of copying or reproducing the texts and/or the images available on the website and implicitly in violation of our intellectual property rights, or any other illegal purposes, are prohibited.

We reserve the right to prohibit at any time, to any person, without prior notice, access to the Website in case we appreciate that it has violated or intends to violate the obligations indicated above.

Therefore, you have the following obligations:

     a) Use the website with good intentions and respecting the law, exclusively for the allowed purposes, indicated above;

     b) Respect the intellectual property rights of Travel Selector Inc. S.R.L (see below);

     c) Do not access and/or fraudulently use any area of the Website that can be accessed with a password;

     d) Do not access the Website through automatic means (including scripts, “bot”, or other software), with the purposes of harming Travel Selector Inc. S.R.L and damaging or disrupting the good working order of the Website;

     e) Do not perform any type of action which could create unfair competition to Travel Selector Inc. S.R.L. or which violates our rights of any kind (civil, commercial, intellectual property, and other rights).

  1. The services of Travel Selector Inc. S.R.L.

On the Website we present our proposal of services to our potential clients, respectively: package tours, tours, city breaks, one day trips, accommodation services, transportation, assistance, meals, and other tourist services, as the case may be (generically called “Services”).

To avoid any misunderstanding, our Services are mentioned on the Website for inspiration, guidance, and presentation. In this regard, our services, as they are mentioned on the Website, do not represent a firm offer. The specific services that will be provided to you (including their price) will be established together with you by e-mail or telephone during the hiring process. The services will be contracted by you when we send you the corresponding Voucher by email and after receiving the partial or total payment of due amounts. The Package Tour Contract is available and can be consulted on the website: Mentioning this information in the Voucher (which represents both a booking confirmation and a request form), the obligation to inform the tourist about the contract is considered fulfilled without the need to formalize the contract in writing.

As a consequence, although we make the effort to offer you our services as they are presented on the Website, we cannot guarantee that a service mentioned on the website (for example, a package tour) can be offered to you under the conditions mentioned on the website because that depends on our own availability and the offer and availability of our partners.

In addition to the conditions and information above, the following conditions apply in particular for different Services we offer:

General Conditions for a Day trip or tour:

General Conditions for a Budget tour:

General Conditions for a Private tour:

We can modify these conditions unilaterally, without previously notifying you, except the situation in which you have already hired our services. In this particular case, with respect to these already contracted services, the modified conditions will not have any effect on you without your consent.

  1. Rules on bookings, payments and cancellations.

These can be consulted here:

  1. 5. Intellectual Property Rights

Travel Selector Inc. S.R.L has all intellectual property rights over the Website (including its source code), as well as: the name and logo of the Website, design elements, texts, photos, and video materials presented on the Website (except for specific situations when something else is mentioned).

Also, Travel Selector Inc. S.R.L has all the intellectual property rights over the Services offered on the Website. In this regard, the tours presented on the Website (the duration, the places, the program, the text, photo, and video presentations of these tours) represent intellectual creation being protected according to the copyright legislation.

You have the obligation to respect the intellectual property rights of Travel Selector Inc. S.R.L and not to take any action which could violate these rights, such as (but not limited to): copy, duplicate, modify, transform, sell, disclose the website source code, the logo, design elements, and/or any text, photo, video material available on the Website; copy or replicate our Services (through creating similar tours and services and/or through the use of text, photo, and video description available on our Website).

Moreover, some text, graphic, photo, and video elements for which third parties may have intellectual property rights could be published on the website. In this case, you have the obligation to respect the intellectual property rights of the owners and to refrain from any act that would determine you to violate these rights.

  1. The availability of the Website. The limitation of liability.

Although our purpose is to offer access to the Website in a continuous and stable manner, we cannot guarantee that our website will be available at all times, that it will answer all your requirements and/or that accessing it may always be without errors or other technical incidents. If an error occurs while visiting the website, we ask that you contact us by e-mail.

Although we pay high attention to the security of the website, we cannot guarantee that security incidents will not occur. There is a risk that at some point, without our will or agreement, the good functioning of the website will be affected by virus. For this reason, we recommend that you use antivirus protection when accessing the website and in general, when browsing the Internet.

As a consequence, you understand using the website “as is”, at your own risk, without being able to blame Travel Selector Inc. S.R.L for: a) any damage that may result after visiting and browsing the website; b) the way in which you use the website and/or the consequences of browsing it; c) the case in which the website does not optimally work.

When the responsibility of Travel Selector Inc. S.R.L may be invoked, we are responsible to the extent of the price paid for accessing and browsing the website and/or, depending on the case, to the extent of the price paid for our services (in any case, without paying the unrealized benefit).

We reserve the right to modify the Website, both the content and its functions, at all times, without first notifying visitors.

The Website may sometimes include links to websites that do not belong to us. These links are there to provide additional information and we do not take responsibility for the content, security, privacy policy, or anything provided by these third party sites.

  1. The applicable law and the competent court.

This document is governed by the incidental Romanian legislation. Any litigation related to the Website and/or the services presented on the website will be submitted to be resolved to the competent judicial courts of the headquarters of Travel Selector Inc. S.R.L.

  1. Other provisions

This document is effective as of March 14, 2020.

Should you decide to contact us, please write us on the e-mail address: office[at]

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Privacy policy

This website is owned and managed by Travel Selector Inc. S.R.L. (Santiago Tour), headquartered in Bucharest, 4 Ticus Street, sector 3, 032137.

Before continuing to read below, you must know that we can refer to ourselves and our company using the terms “Santiago Tour”, “we”, “our”, “us” and to you, as user and visitor of the website, using terms as “user”, “your” and “you”.

This policy describes the information we collect when you visit “”. Through accessing and browsing this website, you agree to the collection and use of your personal information (if provided) in accordance with this policy.

Our website may have links to other websites. If you follow a link to any of these websites, remember that they have their own privacy policies. Travel Selector Inc. S.R.L. (Santiago Tour) has no responsibility with respect to these policies or the way in which these websites manage data. Please, learn about their policies before sending any personal information to these other websites.

Information collected and storage duration

In case of using our website, we will collect and process the following personal information about you:

  • Information provided by e-mail or when filling out one of the forms on our website. Information may include first and last name, e-mail, telephone number etc;
  • Information we collect through the cookie-type files we use, at the time you access our website. For more details, see the Cookies Policy below;

The storage of personal data is done while we have your consent.

How we use personal data

The personal data provided by email or any of the forms on our website will be processed in order to be able to provide and offer our services. By sending this data, the user expressly, fully and without reservation accepts that Santiago Tour processes their personal data.

Access to your personal data

You have the right to request a copy of the information we have about you by sending us an access request. To request it, contact us at dpo[at]

The personal data collected by Santiago Tour is subject to the conditions of the General Regulation EU 2016/679, which offers to the persons involved the right of access to all types of registered information, subject to certain limitations.

For more information on the processing of personal data, click here.

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Cookies policy

Travel Selector INC. S.R.L. (Santiago Tour) is a Romanian company, headquartered in Bucharest, 4 Ticus Street, sector 3, 032137.

Please read this information about cookies before browsing our website

A. What is a cookie and for what purpose is it used?

Our website uses cookie-type technology to offer you a better and personalized website experience. The data stored in cookie files used on our website never show personal details as to establish an individual identity.

A cookie is a small text file that is stored and/or read by your web browser on the hard drive or memory of the device used (e.g. computer, laptop or smartphone) depending on the websites you visit. Also, cookies make your interaction with websites faster and safer, because they can remember your preferences (for example: login information, language used), the information stored being read by the website of origin (first-party cookie) or by another website to which they belong (third-party cookie), when you visit the website again using the same device.

B. How to control cookies

You can withdraw your consent on cookies at any time. To do this, you can block or delete cookies through your web browser settings, using third-party software, or by following the specific instructions for the cookie categories in the following sections. In any case, there may be issues with the use of certain parts of the website if you disable cookies.

If you want to remove the cookies stored on your device and configure your web browser to refuse cookies, you can use your web browser preferences settings. You can usually find cookies settings in the “Options”, “Tools” or “Preferences” menus in the web browser you use to access our website. Depending on the existing web browsers, various means may be used to disable cookies. For more information, please visit your browser’s website:

To learn more about cookies, please visit which provides additional information on behavioral advertising and online privacy.

C. Cookie types

Based on the function and purpose for which cookies are being used, they are usually classified into the following categories:

  • Absolutely necessary cookies allow you to browse a website and use its basic functions. Usually, they are installed only in response to actions performed by you that equate to a service request. These cookies are indispensable for the use of the website. For details on the cookies used in this category, see section D.
  • Preference cookies are used to recognize you when you return to our website and allow us to provide you with improved and more personalized features, such as remembering your preferences. These cookies collect anonymous information and cannot track your browsing on other websites. For details on the cookies used in this category, see section D.
  • Statistical and performance cookies allow us to recognize and count users, and collect information about how the website is being used (for example: the pages a user opens more frequently and whether the user receives error messages from certain pages). This helps us improve the way our website works, making sure you can easily find what you are looking for. For details on the cookies used in this category, see section D.
  • Cookies on marketing and target audience identification record your visit to our website, the pages you have visited and the links you have opened. We use this information to provide more relevant advertising for you and your interests. At the same time, they are used to limit how often you can see an ad and to help measure the effectiveness of our advertising campaigns. We may also share this information with third parties for the same purpose (for example: external service providers). For details on the cookies used in this category, see the section D.
  • Social media cookies allow you to share, directly from the website, your activity on social media platforms such as Facebook, Twitter or Google+. These cookies are not controlled by us. For details on the cookies used in this category, see section D.
  • Other cookies which can be used later. We will inform you by updating this information if we are going to use any other type of cookies.

Please note that our website uses third-party services to obtain information about your use of our website to optimize your user experience and to advertise outside of our website. These third parties (for example: advertising agencies and external service providers) may also use cookies, over which we have no control.

D. Details about cookies used on the website

Cookie type Cookie name Provider Type Expires
Necessary __EC_TEST__ HTTPS Session
The data is transmitted to: Netherlands (adequate)
Statistics and Performance __utm.gif Pixel Session
The data is transmitted to: U.S. (adequate)
__utma HTTPS 2 years
The data is transmitted to: U.S. (adequate)
__utmb HTTPS Session
The data is transmitted to: U.S. (adequate)
__utmc HTTPS Session
The data is transmitted to: U.S. (adequate)
__utmt HTTPS Session
The data is transmitted to: U.S. (adequate)
__utmz HTTPS 6 months
The data is transmitted to: U.S. (adequate)
Marketing ads/ga-audiences Pixel Session
The data is transmitted to: U.S. (adequate)
CM HTTPS 10 years
The data is transmitted to: U.S. (adequate)
impression.php/# Pixel Pixel Session
The data is transmitted to: U.S. (adequate)
PMC HTTPS 2 years
The data is transmitted to: U.S. (adequate)
ServerPool HTTPS Session
The data is transmitted to: U.S. (adequate)
The data is transmitted to: U.S. (adequate)
TACds HTTPS 2 months
The data is transmitted to: U.S. (adequate)
The data is transmitted to: U.S. (adequate)
TASession HTTPS Session
The data is transmitted to: U.S. (adequate)
TASSK HTTPS 179 days
The data is transmitted to: U.S. (adequate)
TATravelInfo HTTPS 13 days
The data is transmitted to: U.S. (adequate)
TAUD HTTPS 13 days
The data is transmitted to: U.S. (adequate)
TAUnique HTTPS 2 years
The data is transmitted to: U.S. (adequate)
Social media

We are doing our best to make sure that this is a complete list of all cookies used on our website and we want to keep this information up to date. We invite you to visit this page from time to time, to stay informed about possible changes. However, there may be times when the list will not be complete or updated. If on a certain day you need a confirmation about the cookies used by us, please contact us at: dpo [at]

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Your consultant

Guía en Rumanía y consultor de viaje

Cristian Calcisca

Founder and manager of Santiago Tour since 2010. Tour guide in Romania from 2004, specialised in English speaking tourism as well as Spanish. Studies in UAB Barcelona.

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Legal notice and privacy policy